If you recorded audio in Classwork.com but don’t hear anything during playback, this is usually caused by your device’s sound settings or by Chrome not having access to your microphone when the recording was made.

1. Check Your Device Volume

Before adjusting browser settings, make sure:

• Your device volume is turned up

• Your device isn’t muted

• Headphones or speakers are connected properly (if you're using them)

2. Check Microphone Permissions in Chrome

If Chrome did not have microphone access during your recording, the audio file may be silent.

To check microphone permissions in Google Chrome:

• Select the three dots in the top-right corner of Chrome.
  

• Choose Settings.
  

• Select Privacy and Security on the left.

• Select Site Settings.

• Select Microphone.

• Make sure:

  • Microphone access is enabled

  • app.classwork.com is NOT listed under Blocked

• If it is blocked, change it to Allow.

• Refresh Classwork.com and try recording again.

3. Re-record the Audio

If the microphone wasn’t allowed the first time, your original recording may have saved as silent.

To fix this:

• Delete the existing audio icon from your Activity.

• Re-record your audio after confirming permissions.

• Play it back to confirm sound is captured.

4. Test Your Microphone Outside Classwork.com

Record a quick test in another app, such as:

• QuickTime (Mac)

• Voice Recorder (Windows)

• Voice Memos (mobile)

If that recording is also silent, the issue is with the device, not Classwork.com.

Still Not Working?

If you still don’t hear audio after trying the steps above, email support@classwork.com for further help.